Date and time

Wednesday 19 April 2023, 9.00 am to 4.00 pm

Delivery mode

In person at ISV, 40 Rosslyn St, West Melbourne

Audience 

Executive Assistant, Personal Assistant

Description

This comprehensive, one-day program includes activities to develop skills, including:

• time management
• people management
• email management
• social media management
• managing meetings expertly
• managing upward
• handling sensitive information.

Participants will be invited to provide input into their preferred focus area for the day prior to commencement of the program.

Key takeaways

• tools to develop social intelligence, basic business acumen and communication skills
• strategies to manage others, keep them on track and handle difficult situations
• ways to adapt to the manager’s needs and style of working
• techniques to prepare for changes and take initiative when needed.

Presenter information

Karen Smythe   

Karen Smythe is a professional trainer and life coach with 30 + years’ experience in the training industry. Her background in a range of industries ensures her training sessions draw upon her firsthand experience as an EA and as a manager working with an EA. Karen has a passion for customer service excellence and delivering her knowledge and training in an exciting, motivating and interactive environment. Her life experiences have given her a wealth of opportunities for continued growth and development, and she has delivered training to a broad range of clients, including those in the education sector.