Full course description
Date and time
Tuesday 21 November 2023, 9.00 am to 4.00 pm
In person at ISV, 40 Rosslyn St, West Melbourne
Executive Assistant, Personal Assistant, Administrative Staff, Recording Secretary
Improve your school's meeting outcomes with the use of effective minute-taking. Effective minute-taking will enable leaders to solve many problems and complaints associated with running meetings. In the hands of a competent minute-taker, managers and staff are enabled to effectively action efficiently recorded meeting items.
You will also learn advanced styles of minute taking such as suitable methods for minute-taking in informal, formal and action meeting scenarios.
understanding of the importance and outcomes of minute-taking
ability to identify and record action items during board meetings and prepare and publish minutes with perfection
skills in active listening, critical thinking, and organisation
ability to deal with common complaints and difficulties faced by minute-takers.
Karen Smythe is a professional trainer and life coach with 30 + years’ experience in the training industry. Her background in a range of industries ensures her training sessions draw upon her firsthand experience as an EA and as a manager working with an EA. Karen has a passion for customer service excellence and delivering her knowledge and training in an exciting, motivating and interactive environment. Her life experiences have given her a wealth of opportunities for continued growth and development, and she has delivered training to a broad range of clients, including those in the education sector.